Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

If something is faulty, damaged or not what you ordered

Contact us at support@renairfilters.com.au within a reasonable time of receiving your order, with your order number and a photograph of the problem. Where a product is faulty, damaged in transit, or different from what you ordered, we will replace it or refund it — your choice where the failure is major — and we cover the return postage.

Change of mind

If you have simply changed your mind, you may return an unused product in its original, unopened packaging within 30 days of delivery for a refund of the purchase price. Return postage for change-of-mind returns is at your cost, and we ask that you contact us first so we can confirm the return address.

We cannot accept change-of-mind returns on filters that have been removed from their packaging or installed, because we cannot resell them.

Custom or special-order sizes

Filters made to a size we do not hold as stock are made for you specifically and cannot be returned for change of mind. Your consumer guarantee rights still apply in full if they are faulty.

How refunds are paid

Approved refunds are made to the original payment method, normally within five business days of us receiving the return or agreeing the outcome. Your bank may take a little longer to show it.

Contact

RENAIR PTY LTD (ABN 70 696 517 941) — support@renairfilters.com.au